・This site offers outlet products. Outlet items are offered at 30% off the regular selling price. *Prices are subject to change without notice.
・Although the items are new and unused, there may be scratches, stains, color fading, etc. due to age-related deterioration. Please understand this in advance.
・Colors may appear slightly different from actual colors depending on the lighting conditions at the time of shooting or the monitor environment of PCs, smartphones, etc.

Please refer to the 【Size Chart】on the product page.
Size chart is based on manual measurements. Please use it as a guide only. *It is not a nude size.

▽Japan
・Nationwide flat rate of ￥1,100 JPY (tax included)
・Free shipping on purchases of ￥10,000 JPY or more (excluding tax)

▽Overseas (EMS)
・Asia (excluding Japan) = ￥3,000 JPY
・Outside of Asia = ￥7,000 JPY

*For purchases from outside of Japan, the customer is responsible for all delivery costs (shipping, customs, etc.).

*Please note that customs duties, import taxes, and customs fees may be imposed on your purchased items at customs clearance in the receiving country. In such cases, please pay them directly to the delivery company at the time of delivery. Customs guidelines and policies vary from country to country. Please contact the customs office of the receiving country for details.

Shipping Method
Sagawa
EMS（Japan Post）

About Product Shipping
Within Japan, delivery usually takes about 7 business days from the time of order. However, delivery may not be possible if there is a large volume of orders or depending on stock availability. Please note that we do not ship on our regular holidays (Tuesdays, Wednesdays, and New Year's holidays).

■Returns, Exchanges, and Cancellations
Since the products on this site are outlet products, we do not accept returns or exchanges. Please be aware of this before placing an order.

■Cancellation
Cancellation after shipment is completed will not be accepted.

■Order Changes
We are sorry, but we cannot accept exchanges for different products. Please cancel your order and place a new order.

■About initial defects
・Please contact us within 8 days of delivery with a picture of the defective part.
・If the product is defective (initial defect), we will return (refund) or exchange the product to meet your request.
・Only for initial defects, the cost will be borne by us.

★Please note that we may refuse to respond to your request if any of the following conditions apply.
a) Merchandise that is more than 8 days old, excluding our vacation period.
b) Products used by the customer.
c) Products that have been defaced or damaged by the customer.
d) Products with odors adhering to them.
e) Wrinkled products.
f) Products that have been washed, repaired, cleaned, etc. after delivery.
g) If you purchase many items of different sizes or colors for the purpose of returning them.
h) Products returned without prior notice.
i) Sale Items.
j) Coupons, grab bags, and other special items issued by our store.

■Please Note
・Returns, exchanges, or cancellations (returned goods, goods on delivery, etc.) will not be accepted under any circumstances without our prior consent.
・We may not be able to fulfill your request if we deem the product to be good. Please understand this in advance.
・We do not prepare slips for returned items or make appointments for pickup.

■About Cooling-Off
There is no cooling-off provision in the law for mail-order sales, and we are sorry, but cancellation by cooling-off is not possible.

■Contact by phone
090-9834-2581
*Office hours：13:00 - 20:00
*Closed on Tuesdays and Wednesdays.

■Contact by e-mail
ar2415@rocky-mountain-featherbed.com
*Inquiries by e-mail received on holidays will be replied on the next business day.

■Return address
Store name: A'r2415 (A'r Kichijoji)
Address: 1F, 2-4-15 Kichijoji-Minami-cho, Musashino-shi, Tokyo 180-0003, Japan
Phone: 090-9834-2581
Closed: Tuesdays and Wednesdays

★Please Notes
・Please return the item within 8 days of notification of return/exchange.
・We will not accept any items sent to us without our approval or notification.
・Returns and exchanges due to customer reasons, such as wrong order, color or size change, etc., are not accepted.
・For returns or exchanges due to our reasons, such as defective items or wrongly shipped items, please return the item(s) with payment on delivery.
・Please return by a method with a contents guarantee. (Outside the standard form, LetterPack350, and mail are not acceptable.)
・Returned items cannot be picked up during holidays or when we are closed for telephone inquiries, and will be picked up on the next regular business day.

■Refund Policy
・For credit card orders, we will re-process or cancel the billing.
・In the case of an order placed with a payment method other than credit card payment, the refund will be made to the designated account in the name of Thirty Five Summers, Inc.